Welcome to www.rrtowingandrecovery.com. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RR Towing & Recovery's relationship with you.
RR Towing & Recovery offers towing, roadside assistance, recovery, and other automotive services. All services are subject to availability and may vary based on your location and the condition of your vehicle.
All services rendered by RR Towing & Recovery must be paid in full upon completion of the service. We accept various payment methods, including credit cards and online payments. By using our services, you agree to pay the total amount invoiced for the services provided.
Service times may vary depending on traffic, weather conditions, and other external factors. RR Towing & Recovery is not responsible for delays caused by factors outside of our control.
By providing your phone number, you agree to receive SMS notifications related to your towing service or updates. Message and data rates may apply. To opt-out, you can text STOP at any time. Text HELP for additional assistance.
All services are provided on a no-refund basis once dispatched, including completed services, attempted services, en-route services, on-scene assessments, and vendor or subcontractor mobilization. Dispatch constitutes the commencement of service, and the dispatch fee is earned immediately and is non-refundable once dispatch occurs, regardless of whether the service is ultimately completed.
Fees such as storage, wait-time, administrative, after-hours, gate or release fees are non-refundable once incurred. Refunds may be issued only for duplicate charges, billing errors, or verified third-party fraud, at our sole discretion.
The full Refund and Cancellation Policy is set out below as part of these Terms & Conditions.
For the purposes of American Express, Visa, Mastercard, and Discover dispute rules, dispatch constitutes the commencement of service.
Once a service request is dispatched, the Company has:
Allocated labor and equipment
Reserved operational capacity
Assigned a provider (Company unit or subcontractor)
Initiated routing and coordination
Accordingly, the Dispatch Fee is earned immediately and is non-refundable once dispatch occurs, regardless of whether the service is ultimately completed.
All services are provided on a no-refund basis once dispatched, including:
Completed services
Attempted services
En-route services
On-scene assessments
Vendor or subcontractor mobilization
Completion of service is not a condition for payment.
This structure complies with American Express guidelines, allowing merchants to charge for services rendered or initiated when terms are clearly disclosed and accepted.
RR Towing & Recovery may fulfill service requests using independent contractors, affiliates, or vendor networks.
By authorizing service, Customer:
Appoints RR Towing & Recovery as its agent to engage third-party providers
Acknowledges that third-party mobilization is a billable service event
Agrees that once a vendor or subcontractor is dispatched, all fees are final and non-refundable
Vendor and subcontractor charges are governed by this policy, not by the vendor's internal policies.
No refund will be issued for non-completion due to:
Incorrect or incomplete service location
Customer absence or unavailability
Locked gates, blocked vehicles, missing keys
Unsafe or restricted conditions
Police or property instructions
Customer refusal after assessment
Under American Express rules, failure to receive a service due to the customer's circumstances does not invalidate a properly authorized charge.
Once incurred, the following fees are non-refundable:
Storage fees
Administrative or processing fees
After-hours fees
Gate or release fees
Wait-time charges
Documentation or compliance fees (where permitted by law)
This policy is structured to meet or exceed:
American Express Merchant Regulations
Visa Core Rules
Mastercard Chargeback Guide
Discover Network Rules
Customer expressly authorizes RR Towing & Recovery to charge the provided payment method for all applicable fees, including non-refundable dispatch and service charges.
Customer acknowledges and agrees:
Calls may be recorded for verification and authorization
Verbal consent on a recorded call constitutes affirmative authorization
Recorded confirmation of no-refund terms is valid evidence in chargeback proceedings
Typical recorded confirmation includes acknowledgment that:
Dispatch fees are non-refundable once dispatched
Services are non-refundable whether completed or not
Vendor and subcontractor services are included
Customer may authorize service via:
Online checkout
SMS confirmation
Email authorization
Digital signature or acceptance checkbox
Electronic acceptance constitutes binding consent and satisfies American Express requirements for card-not-present authorization.
If a dispute is filed, RR Towing & Recovery will submit:
Recorded call authorization
Digital acceptance logs (timestamped)
Dispatch records
Vendor assignment confirmation
GPS and routing logs
Itemized invoices
Customer agrees these records constitute valid proof of authorization and service initiation.
Filing a chargeback does not nullify agreed-upon no-refund terms.
Refunds may be issued only for:
Duplicate charges
Billing errors
Verified third-party fraud
All other charges are final.
This policy is governed by the laws of the State of Texas, and applies regardless of service location.
By requesting service, authorizing dispatch, or submitting payment, Customer confirms that they:
Read and understood this policy
Accepted no-refund terms
Authorized dispatch and charges
Consented to recorded calls and digital authorization
RR Towing & Recovery will not be held liable for any indirect, special, incidental, or consequential damages arising out of your use of our services or website, even if we have been advised of the possibility of such damages.
We reserve the right to modify these Terms & Conditions at any time. Please review this page periodically to stay updated on any changes.
If you have any questions regarding these terms, please contact us:
RR Towing & Recovery
317 Hillsman Ln, Sugar Land, TX 77498
Email: dispatch@rrtowingandrecovery.com
Phone: 346-771-5200
Last updated: January 2026.
24/7 dispatch across Sugar Land, the Houston metro and nationwide. Call now for a live ETA.